Message from the General Manager 

Kawartha Downs is committed to providing quality services to all people we serve, including people with disabilities such as those with visual, hearing, cognitive or motor impairments. Accessibility aligns with our customer service commitment of meeting and exceeding guest service standards and providing a memorable experience for all our guests.

In fulfilling our mission, we are committed at all times to providing our goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allow them to benefit from the same services, in the same place and in a way that is similar to other customers.

We are also committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter the Kawartha Downs premises with their support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to their support person while on our premises.

Please Note: If at any time an admission fee is charged at the Kawartha Downs premises, this fee shall also be applicable to a support person accompanying the person(s) with disabilities unless, in consultation with the person who has a disability, it is determined the support person is required for the purpose of health or safety then the fee or fare (if applicable) for the support person will be waived. Customers will be informed of this by a notice that will be posted at all public entrances of Kawartha Downs and on our website.

Accessibility Plan and Policies

• Kawartha Downs Multi Year Accessibility Plan 2024-2029
• Kawartha Downs Accessibility for Ontarians Policy 2024
• Kawartha Downs Accommodation on the Basis of Disability Policy 2024

Customer Feedback Form

Kawartha Downs is working hard to ensure that our facilities and services meet your needs and expectations. We value your feedback. By answering the questions below, you will help us to better assist you by identifying opportunities for improvement.