Customer Service Accessibility Plan


AODA Policy

The Accessibility of Ontarians with Disabilities Act, 2005 (AODA) is a law passed by the Ontario legislature that allows the government to develop specific standards of accessibility and to enforce them. The standards are made into laws called regulations, and they provide the details to help meet the goal of the AODA. The AODA is the foundation on which the standards are built.

Accessibility Standards

The purpose of the accessibility standards is to increase accessibility for Ontarians with disabilities. The standards which are Customer Service, Transportation, Information and Communications, Employment & the Built Environment will be reviewed at least every five years. Ontario will move step by step towards accessibility that is widespread and commonplace. The goal of the Act is to make the Province of Ontario fully accessible to people with disabilities by 2025.

Accessibility and Kawartha Downs Limited

Kawartha Downs Limited has developed an Accessibility for Ontarians with Disabilities Policy & Procedure.

Accessibility for Ontarians Policy Statement:
Kawartha Downs is committed to excellence in serving all customers including people with disabilities and will maintain compliance as a minimum to employment standards and the Integrated Accessibility Standards Regulation.  We will ensure our responsibilities are fulfilled within all of the following areas – communication; telephone services; assistive devices; billing; use of service animals and support persons; notices of temporary disruption; comprehensive internal training appropriate to job duties; an accessible feedback process; and policy sharing.

Kawartha Downs Accessibility Documents

Kawartha Downs Accessibility for Ontarians with Disability Policy 2022

Kawartha Downs Accommodation on the Basis of Disability Policy 2022

Customer Feedback

Kawartha Downs welcomes public input! It helps identify areas where changes need to be considered and ways in which we can improve the delivery of accessible goods and services. Feedback may be provided by telephone, in person, or in writing to our General Manager or via email to

Kawartha Downs Accessibility Customer Feedback Form